AXIVUS Privacy Policy
Last updated: [Feb 13, 2026]

AXIVUS (“we,” “us,” “our”) provides a platform that connects customers with mechanics and shops, supports job requests,

communication, and identity verification. This Privacy Policy explains how we collect, use, and share information when you

use the AXIVUS mobile app and services.

Information We Collect

1) Account & profile information
Name, email, phone number, and optional profile details.

2) Verification information (mechanics/shops)
To help protect users from fraud and increase trust, we may verify identity. This may include government ID images and

selfie/liveness checks handled by our identity verification provider (e.g., Veriff). We receive verification results/status and

related reference information.

3) Camera access
AXIVUS may request access to your device camera to:

• capture verification photos/selfies for identity checks (mechanics/shops), and/or

• upload photos related to a repair/job (if enabled).
  We do not access your camera unless you choose to use a feature that requires it.

4) Job and transaction data
Job requests, messages, bids/quotes, appointment details, and payment-related records. Payments may be processed by

third-party providers (e.g., Stripe). We do not store full payment card numbers.

5) Device and usage data
Basic diagnostic and usage information (e.g., device type, app events, crash logs) to improve reliability and security.

How We Use Information

We use your information to:

• create and manage accounts

• connect customers with service providers and facilitate job workflows

• verify identities and prevent fraud

• process payments and maintain transaction records

• provide support and communicate about the service

• improve app performance, security, and user experience

• comply with legal obligations

Sharing of Information

We may share information with:

• Service providers (e.g., hosting, analytics, customer support)

• Identity verification providers (for verification flows)

• Payment processors (to complete transactions)

• Other users as needed to complete a job (e.g., a customer shares job details with a mechanic)
  We do not sell your personal information.

Data Retention

We retain information only as long as necessary for the purposes described above, including security, compliance, and

dispute resolution.

Your Choices

• You can update certain account information in the app.

• You can decline camera permission, but some features (verification/photos) may not work.

• You may request account deletion by contacting us at support@axivusauto.com.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method

of transmission or storage is 100% secure.

Children

AXIVUS is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates here and change the “Last updated” date.

Contact Us

Email: support@axivusauto.com
Website: https://www.axivusauto.com